To contact cPanel Support, either open a support request in WHM’s Create Support Ticket interface (WHM » Home » Support » Create Support Ticket), or access the cPanel Customer Portal and manually submit support requests. Additionally, you can view progress of open support requests, review closed requests, or contact cPanel Customer Service through the cPanel Customer Portal.
Note:
Contact your license vendor for support before you contact WebPros International, LLC. You can determine your license provider via the cPanel License Verification website. For more information about how to identify your hosting provider, read our How to Identify Your Hosting Provider documentation.
Open a support request in WHM
You can open a support request through WHM’s Create Support Ticket interface (WHM » Home » Support » Create Support Ticket). This feature streamlines the ticket creation process and automates SSH authorization. It also reduces the time it takes you to open a cPanel Support ticket. In addition, it attempts to identify your support ticket requirements and redirects you to the cPanel Customer Portal as necessary.
.4Enter your IP address in the appropriate text box.
.5Enter your support access ID in the appropriate text box and click Continue.
To determine your support access ID, navigate to WHM’s Support Center interface (WHM » Home » Support » Support Center).
.6Confirm your contact information and click Continue.
.7Enter the details of your request and click Continue.
Note:Provide as much relevant information as possible.
.8Enter the login and access information for your server and click Continue.
If you require assistance with multiple services, click the plus (+) tab and enter the access information for each additional server.
.9Submit this case as either a Complimentary Support or a Priority Support request.
Important:
If you receive cPanel & WHM through a Partner or other hosting provider, you must contact them for support. For more information about how to find out if you receive cPanel & WHM through a third party, read our How to Identify Your Hosting Provider documentation.
You must pay a fee for a Priority Support request.
After you submit your support request, you will receive a confirmation via email.
Review open and closed support requests
To view the progress of a support request, perform the following steps:
.1Click Show Open/Closed Requests.
.2Click the link of the ticket that you wish to review.
Reopen a support request
If you need to reopen a support request, perform the following steps:
.1Click Reopen Case.
.2Enter the reason why you wish to reopen the case.
.3Enter additional issues for the case that you wish for cPanel Support to resolve.
.4Click Reply.
Note:
Click Leave Feedback to tell WebPros International, LLC about your support experience.