Orders and Services Management

In this section, you will learn how you can manage the products and services you have purchased.

Orders

To see the list of completed orders and their status, enter Clients → Orders.
The list of orders is divided into two blocks:
  • pending payment — services have been ordered and payment is pending. To proceed to payment, click Pay.
  • paid services — these services have been paid for and are ready to be used. For some services, you can open the Instruction Manual, which contains license information and installation recommendations.

Service management

The Goods/Services section contains information about all services and allows you to manage them.
In this section, you can:
  • Edit service parameters — make changes to previously ordered services. You can change the service extension period, add additional resources from the list of available resources.
  • Delete services — The ability to delete services is regulated by the provider. There may be different rules for deleting services for different types of products.
  • Extend the service validity period.
  • See the History of service changes, for example, activation, stop, or start of the service;
  • Ask the provider a question about a service.
For some types of services, you can change additional settings. For example:
  • IP addresses for Virtual Servers;
  • Statistics for Virtual Servers and Virtual Hosting;
  • Whois, NS, and Verify for Domains;
  • Virtual Servers for Virtual Data Centers.

Service information

The clients can see the following Statuses:
  • — automatic renewal;
  • Ordered — a service is in the Cart waiting for payment. Or the payment has already been made, but the billing system hasn't received the funds yet.
  • Active — a service is active;
  • Suspended — a service has been suspended by the client.
  • Suspended by administrator — a service has been suspended by the administrator.
  • Suspended due to abuse — a service was suspended automatically after the abuse limit had been reached;
  • In progress — the billing system is activating a service. This status can have several states:
  • activation;
  • suspension;
  • resume;
  • reboot;
  • renewal;
  • transfer;
  • deletion.
  • Configuration required — the quick order option is activated. A client needs to specify additional information to complete the order. Learn more under ;
  • Not available — the remote control panel has insufficient resources for service activation.