Notifications

The Client's Portal features a built-in system for sending various notifications. You will receive notifications about newsletters or specific events, including answers from tech support, service status updates, and notifications of accounting documents that have been generated. For example, Client's Portal sends a notification when your account runs out of money. Provider employees are also notified of new tickets in the support centre.

Configuring notifications

You can select multiple channels and types of notifications in your profile under User Settings. It may be possible to send notifications:
  • via email;
  • via SMS messages to your cell phone;
  • via a messenger. In the current version, it is Telegram.
  • via the notification menu in the Client's Portal.
When selecting notifications via a messenger:
    Enter your Telegram login (without @).
    Confirm the changes. Press Ok.
    Send the hosting provider’s bot your /start message. Hover over the tooltip next to the Telegram field to find out the bot's name.
All the notifications you receive in your email are duplicated in your client area. You can view the email message at any time in the BILLmanager interface. These notifications are also available to all connected trusted users.

Tickets

You can write to the support service via Telegram if the provider has connected the work with clients' appeals via Messenger.
To write to the provider:
    Go to Client → User Settings → Configuring operation via Telegram block.
    Activate the Enable interaction with technical support option.
    Write to the provider's bot from the Support list.